Privacy Policy
How we collect, use and protect your personal data. Last updated February 2026.
Who We Are
Hurrell Building Maintenance is a family-run building and property maintenance company based in Hanworth, West London. We provide building, maintenance and repair services across West London and Surrey.
Business address: 102d Crispen Rd, Hanworth, Feltham TW13 6QR
Contact: vincent@hurrellbuilding.com / 0208 175 4888
For the purposes of UK data protection law, Hurrell Building Maintenance is the data controller responsible for your personal data.
Data We Collect
We only collect personal data that is necessary to provide our services and respond to your enquiries. This may include:
- Contact details: name, phone number, email address and property address
- Enquiry details: descriptions of work you need carried out
- Correspondence: records of phone calls, emails and messages between us
- Job records: quotes, invoices and details of work completed at your property
We do not collect sensitive personal data, financial information (payments are handled via bank transfer) or data from children.
How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Schedule and carry out work at your property
- Send invoices and manage payment records for accounting purposes
- Follow up on completed work (e.g. to check you are happy with the job)
- Comply with legal obligations such as tax and accounting requirements
We do not use your data for marketing purposes, sell it to third parties or share it with anyone outside of what is necessary to carry out work at your property.
Legal Basis (UK GDPR)
Under UK GDPR, we process your personal data on the following lawful bases:
- Contract: processing is necessary to fulfil a contract with you (e.g. providing a quote, carrying out agreed work)
- Legitimate interest: processing is necessary for our legitimate business interests (e.g. following up on enquiries, managing client relationships) where those interests are not overridden by your rights
- Legal obligation: processing is necessary to comply with UK law (e.g. tax records, accounting requirements)
Data Retention
We keep your personal data only for as long as is necessary for the purposes set out above:
- Enquiries that do not proceed: deleted within 12 months
- Client records (quotes, invoices, job details): retained for 6 years to comply with HMRC requirements
- Correspondence: retained for the duration of your relationship with us, then deleted within 12 months
Your Rights
Under UK data protection law, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: ask us to correct any inaccurate or incomplete data
- Erasure: ask us to delete your personal data where there is no compelling reason to continue processing it
- Restriction: ask us to restrict processing of your data in certain circumstances
- Objection: object to processing based on legitimate interest
- Portability: request your data in a structured, commonly used format
To exercise any of these rights, contact us at vincent@hurrellbuilding.com. We will respond within 30 days.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website uses only essential cookies that are necessary for the site to function. We do not use tracking cookies, advertising cookies or analytics cookies.
The only data stored in your browser is your cookie consent preference, which is saved in local storage so we do not ask you again on every visit.
We do not use Google Analytics, Facebook Pixel or any other third-party tracking tools on this website.
Third Parties
We do not sell, rent or share your personal data with third parties for marketing purposes.
We may share your data with:
- Subcontractors: where specialist trades (e.g. Gas Safe registered engineers) are needed to complete work at your property, we share only the information they need to carry out the job
- Our accountant: for invoicing and tax compliance
- Hosting provider: this website is hosted by Vercel Inc. and their servers may process data in accordance with their privacy policy
Questions about your data?
If you have any questions about this privacy policy or how we handle your personal data, get in touch.